These guidelines and reservation terms and conditions are a part of a Contract or a Voucher signed by Grand hotel Dramalj and the guest, i.e. travel agent in behalf of the group.
Upon group’s request, the hotel sends an offer by e-mail. By signing this contract, voucher or reservation, the group accepts hotel’s offer in full with these reservation terms and conditions. Group’s authorized representative takes responsibility, on behalf of the group, for accuracy of data and communication with the hotel. After receiving reservation’s written confirmation from the hotel, the reservation is considered confirmed. If the content of the reservation differs from the first offer, the hotel will submit a new offer to the group, which will be accepted or declined within a new offer deadline. After deadline offer expiry, the hotel has no obligations towards guests.
3. Payment terms
The group that reserved accommodation, is required to pay 20% of the total amount no later than 30 days before upcoming arrival, while the rest will be paid 14 days at the latest before upcoming arrival. Until the arrival of total amount, the offer is considered temporary, and in case the hotel doesn’t receive payment confirmation, the offer is considered invalid and free of obligation for the hotel. In agreement with the hotel, given terms of payment can be changed.
4. Price and contents of arrangement
Hotel is obligated to specify all services, that are included in the price of the arrangement, in a written offer and confirmation, which is delivered to the group. If the client (group’s representative) wishes to make changes, after reservation being confirmed, the hotel has to be notified in a written form as soon as possible.
5.Discounts for children and other amenities
We kindly ask you to pay attention to discounts for children or a group of children, which are displayed on the price list. When reserving accommodation for children or a group of children, it is very important to have the accurate children’s birth dates, so the discounts could be properly applied.
6.Accommodation in room/suite
Arrangement of rooms/suites is determined by hotel reception. If the group didn’t specifically arrange rooms/suites, they will accept all officially registered accommodation units that are planned to be issued. Entering the room is usually not possible before noon on the starting day of service using. The room has to be vacated by 10 am on the final day of service using. It is necessary that the arrivals after 20 pm are announced in advance, unless otherwise indicated.
7.Cancellation of stay
Group can withdraw hotel arrangement at any time noting that the reservation can be canceled only in written form (by fax or by e-mail). Group can cancel the reservation without paying a fee 30 days at the latest before upcoming arrival.
If the group cancels the reservation within 30 days of upcoming arrival, hotel has the right to charge cancellation expenses by the following dynamics:
- 30 – 21 days before upcoming arrival – 10% of the total amount
- 21 – 14 days before upcoming arrival – 35% of the total amount
- 14 – 07 days before upcoming arrival – 50% of the total amount
- 07 – 03 days before upcoming arrival – 80% of the total amount
- 03 – 00 days before upcoming arrival – 100% of the total amount
Cancellation fees mentioned above apply to the arrival date and type of room/apartment as well as other major changes. Eventual different scale can be arranged in consultation with the representative of the hotel.
In case of changing or canceling reservation, hotel shall notify the representative of the group as soon as possible, and at the request, the hotel will try to find alternative accomodation of similar type, standard or location.
If there is a good reason for a complaint, group’s representative refers it to the reception. Reception is required to act upon received complaint and in collaboration with group’s representative solve it.
If there is no improvement after the complaint, group’s reperesentative can ask for a confirmation from which you can see that the service hasn’t been provided, or it hasn’t been provided in the agreed way. Confirmation can be added to a written complaint. Group’s representative has to submit a written complaint within 8 days after the trip has ended. If the group submits a written complaint after that period, the hotel is not required to take such a complaint into consideration.
9. Obligations of Grand hotel Dramalj
9. Obligations of Grand hotel Dramalj
The hotel is obligated to provide an agreed service and give answers in case of not providing the services or part of the services. The specified services will be performed entirely by the hotel in the manner described, except for a higher power or changed circumstances. In such cases the hotel will provide alternate solution if possible. The hotel is not obligated to provide services outside these conditions.
Group is required to take care that their own agreed conditions are fulfilled, and that house rules are applied while staying in the hotel. Group member is responsible for the caused damage, especially for the damage that occured as a result of breach contract and these terms and conditions. Caused damage will be covered immediately at the reception.